Field Dispatch Intelligence
Optimal crew assignment with auto-generated job packages — schematics, site history, safety flags, and permit coordination included. Every crew arrives prepared with the right skills, the right equipment, and the right safety context.
What energy field operations teams are seeing
Dispatch-to-crew time
Reduction in return trips
Safety flag compliance
Built by a team with deep experience in enterprise operations for regulated industries.
Your dispatchers are flying blind
Dispatchers manually match crews to work orders without full visibility into skills, location, equipment availability, or site history. The result is mismatched crews, missing equipment, return trips that waste hours, and safety risks from incomplete job packages. When emergency and planned work compete for the same resources, the manual process breaks down — and crews arrive unprepared for what they find in the field.
From fault detection to field-ready crew — automatically
Fault Detection
Work orders arrive from SCADA alerts, customer calls, planned maintenance schedules, and inspection findings. SectorFlow ingests the work order, identifies the affected asset and location, and pulls the full site history — previous faults, equipment age, last maintenance date, and known hazards.
Crew Optimization
The AI evaluates available crews based on skill certifications, current location, equipment on their truck, active workload, and shift schedules. It recommends the optimal crew — the one that can reach the site fastest with the right qualifications and equipment to complete the job without a return trip.
Job Package Assembly
A complete job package is auto-generated and sent to the crew — including site schematics, equipment specifications, historical fault data, switching procedures, required materials, and any special instructions. The crew has everything they need before they leave the yard.
Safety Flagging
Every dispatch is screened for safety requirements — confined space entry, energized work permits, environmental hazards, traffic control, and site-specific risks. Safety flags are attached to the job package with required PPE, permits, and procedures. No crew is dispatched without confirmed safety compliance.
Field Coordination
Once dispatched, the AI tracks crew status, coordinates with permit authorities, and updates the dispatcher in real time. If conditions change — scope escalation, weather delays, or resource conflicts — the AI adjusts the plan and notifies all stakeholders. Customers are updated automatically with estimated restoration times.
This isn't a dispatch board — it's a field intelligence engine
Every capability your dispatch team needs to get the right crew to the right job with the right preparation, built in from day one.
Skill-Based Crew Matching
Matches work orders to crews based on certifications, experience, and equipment — not just proximity.
Historical Fault Analysis
Pulls the complete fault history for every asset so crews understand patterns and likely root causes before arriving on site.
Automated Permit Requests
Identifies required permits and initiates requests automatically so they're approved before the crew arrives on site.
Confined Space & Safety Alerts
Flags confined space, energized work, environmental hazards, and site-specific risks with required safety procedures attached.
Real-Time Crew Tracking
Tracks crew location and status in real time so dispatchers can reassign resources dynamically as priorities shift.
Customer Impact Assessment
Calculates the number of affected customers and prioritizes dispatches based on outage scope and restoration impact.
Why a dedicated AI layer?
Your work management system tracks work orders — but it doesn't know which crew has the right certifications, what equipment is on their truck, or that the site has a confined space entry requirement. SectorFlow sits across your dispatch, GIS, asset management, and safety systems to build the complete picture — so every dispatch decision accounts for skills, equipment, safety, and efficiency.
Connects to the systems you already run
ServiceNow
GIS Systems
SAP
Microsoft Teams
Don't see your system? We integrate with any platform via API. Talk to us.
"We used to send crews back for the right equipment or the right certifications constantly. Now every dispatch goes out with a complete job package — return trips dropped by nearly half and our safety compliance is at 100%."
— Field Operations Supervisor, Electric Cooperative
Frequently Asked Questions
See What Intelligent Field Dispatch Looks Like for Your Team
Book a 30-minute discovery call. We'll walk through the Field Dispatch Intelligence flow with your work order data and your operational requirements.
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