Outage Communication Agent
Automated customer and stakeholder communication during outage events — customer updates, media responses, regulatory notifications, and multi-channel distribution, all drafted and delivered within minutes of event detection.
What energy operations teams are seeing
Customers notified in under 2 min
Regulatory notifications on time
Faster communication cycle
Built by a team with deep experience in enterprise operations for regulated industries.
Your communication team is drowning during outage events
During major outage events, communication teams are overwhelmed — manually drafting customer updates, media responses, and regulatory notifications while the event is still unfolding. Every minute of delay erodes customer trust, increases regulatory risk, and amplifies media scrutiny, yet the team is stuck copying and pasting templates instead of managing the crisis.
From outage event to stakeholder notification — automatically
Event Detection
SectorFlow monitors your outage management system in real time. When an outage event is confirmed, the flow triggers immediately — capturing the event type, affected circuits, estimated scope, and initial cause assessment before a human has to lift a finger.
Impact Assessment
The AI cross-references the outage footprint with customer records, critical facility lists, and historical restoration data. It calculates the number of affected customers, identifies hospitals, emergency services, and other priority accounts, and generates an estimated restoration time based on similar past events.
Communication Drafting
Based on the impact assessment, the AI drafts tailored communications for each audience — plain-language customer notifications, media holding statements, regulatory filings, and internal briefings. Each draft matches your brand voice, regulatory requirements, and the severity of the event.
Multi-Channel Distribution
Approved communications are distributed simultaneously across SMS, email, IVR, social media, and your website outage map. Customer communication preferences are respected automatically, and critical facilities receive priority notification via their preferred channel.
Ongoing Updates
As restoration progresses, the AI monitors crew status and OMS updates, drafting hourly stakeholder updates with revised ETRs, crew deployment details, and restoration percentages. When power is restored, it sends final confirmation notifications and generates the post-event communication summary.
This isn't a notification tool — it's a crisis communication engine
Every capability your communication team needs to keep stakeholders informed during outage events, built in from day one.
Multi-Channel Notification
Delivers outage updates simultaneously via SMS, email, social media, and IVR — respecting each customer's communication preference.
Media Response Drafting
Generates media holding statements and press responses calibrated to the severity and scope of the outage event.
Regulatory Notification Tracking
Tracks regulatory reporting deadlines and ensures all required notifications are filed on time with the correct agencies.
Critical Facility Prioritization
Identifies and prioritizes hospitals, emergency services, and other critical facilities for immediate notification and expedited restoration.
Estimated Restoration Calculation
Calculates estimated restoration times using historical data, crew availability, and weather conditions for accurate customer expectations.
Hourly Update Automation
Automatically drafts and distributes hourly stakeholder updates with revised ETRs, crew status, and restoration progress.
Why a dedicated AI layer?
Your OMS vendor may offer basic notification templates — but they don't draft media responses, track regulatory filing deadlines, or adapt messaging based on customer communication preferences and facility criticality. SectorFlow sits across your OMS, CRM, and communication platforms to deliver context-aware, audience-specific communications at the speed a major outage demands.
Connects to the systems you already run
Microsoft Teams
Don't see your system? We integrate with any platform via API. Talk to us.
"During our last major storm event, we had 23,000 customers notified within two minutes of confirmation. Our comms team used to spend the first hour just drafting — now they spend it managing the response."
— VP of Customer Operations, Regional Electric Utility
Frequently Asked Questions
See What Automated Outage Communication Looks Like for Your Team
Book a 30-minute discovery call. We'll walk through the Outage Communication Agent with your outage scenarios and your stakeholder requirements.
← Back to Energy Sector