SOP & Runbook Generator
Turn historical tickets and tribal knowledge into documented SOPs and runbooks — automatically. Flag knowledge gaps, format per your templates, and map every procedure to its GxP compliance requirements.
What healthcare IT teams are seeing
SOPs generated
Tribal knowledge captured
Reduction in documentation time
Built by a team that ran enterprise IT operations at a Fortune 200 pharmaceutical company for 13 years.
Your best knowledge lives in people's heads — not your knowledge base
In healthcare IT, undocumented tribal knowledge isn't just an operational risk — it's a regulatory one. Your senior engineers know how to handle validated system incidents, but those procedures live in their heads, not in your knowledge base. When someone leaves or a night-shift analyst faces an unfamiliar issue, the gap between what your team knows and what's documented becomes a compliance exposure. Every undocumented procedure is a potential audit finding waiting to happen.
From ticket history to published SOP — automatically
Historical Analysis
The AI ingests your ticket history, knowledge articles, runbooks, and resolution notes from ServiceNow, Confluence, and SharePoint. It identifies recurring incident types, resolution patterns, and the procedures your team actually follows — whether documented or not.
Pattern Extraction
The AI clusters similar incidents and extracts the common resolution steps, decision points, and escalation criteria. It identifies where procedures diverge between analysts — revealing undocumented tribal knowledge and inconsistent approaches that need standardization.
SOP Draft Generation
For each identified procedure, the AI generates a complete SOP draft formatted to your company's templates. Each draft includes step-by-step instructions, decision trees, escalation criteria, required tools, and expected outcomes — written in clear language that any analyst can follow.
GxP Compliance Mapping
Each SOP is automatically mapped to the relevant GxP compliance requirements. Procedures involving validated systems get tagged with 21 CFR Part 11 references, required documentation steps, and regulatory notes — so every runbook carries its compliance context built in.
Review & Publication
Drafted SOPs are routed to subject matter experts for review via your existing approval workflow. Reviewers can edit, approve, or request changes. Once approved, SOPs are published directly to your knowledge management platform with version control and change tracking.
This isn't a template library — it's a knowledge extraction engine
Every capability your team needs to turn tribal knowledge into documented, compliant procedures.
Ticket Pattern Mining
Analyzes thousands of historical tickets to identify recurring incident types and the resolution procedures your team actually uses.
Knowledge Gap Detection
Identifies incident types that have no documented procedure and flags them as priorities for SOP creation.
Template Compliance
Generates every SOP in your company's standard template format with required sections, headers, and approval fields pre-populated.
GxP Reference Mapping
Automatically tags SOPs with relevant GxP requirements and 21 CFR Part 11 references based on the systems involved.
SME Review Routing
Routes drafted SOPs to the right subject matter experts for review based on system ownership and domain expertise.
Version Control
Tracks every revision with full change history, approval records, and the ability to compare versions side by side.
Why a dedicated AI layer?
Your knowledge management platform stores documents — it doesn't write them. SectorFlow analyzes your ticket history to generate SOPs that capture the tribal knowledge your team hasn't had time to document. It identifies the gaps, drafts the procedures, maps the compliance requirements, and routes them for review — so your knowledge base reflects what your team actually does, not just what they've found time to write down.
Connects to the systems you already run
ServiceNow
Confluence
SharePoint
Veeva Vault
LIMS
Don't see your system? We integrate with any platform via API. Talk to us.
"We had two senior engineers retire last year and took decades of institutional knowledge with them. This flow mined their ticket history and generated 40 SOPs in the first month — procedures we didn't even know were undocumented."
— IT Operations Manager, Pharmaceutical Manufacturing Company
Frequently Asked Questions
See What Automated SOP Generation Looks Like for Your Team
Book a 30-minute discovery call. We'll walk through the SOP & Runbook Generator flow with your ticket data and your documentation standards.
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