Claims Document Processing
Extract data from submitted claim documents — police reports, medical records, repair estimates, photos, receipts — classify, validate, cross-reference, and attach to the claim file automatically. No manual data entry.
Your adjusters are drowning in paperwork
Every claim comes with a stack of documents — police reports, medical records, repair estimates, invoices, photos, receipts. Someone has to open each one, read through it, find the relevant data, and manually key it into your claims system. That process takes 20–40 minutes per claim, and your adjusters handle dozens a day.
Documents sit in queues waiting to be processed. Missing documents delay settlements. Manual data entry introduces errors that cause rework downstream — wrong dollar amounts, mismatched dates, transposed policy numbers. Your adjusters spend more time on data entry than on adjusting.
This isn't skilled work. It's extraction and classification — exactly what AI does better, faster, and more accurately than humans typing into fields.
From document to structured data — automatically
Document Ingestion
Claim documents arrive via email, portal upload, or API — PDFs, scanned images, photos, Word docs. SectorFlow ingests every attachment and queues it for processing.
Classification
The AI identifies what each document is — police report, medical record, repair estimate, invoice, photo, receipt — and tags it with the correct document type for downstream processing.
Data Extraction
Using document-type-specific extraction models, the AI pulls structured data — dates, amounts, names, diagnosis codes, repair line items, cause of loss — from each document with high accuracy.
Validation & Cross-Reference
Extracted data is validated against the claim record and policy details. Dates are checked for consistency, amounts are compared across documents, and missing required documents are flagged immediately.
Claim File Population
Validated data is written directly into your claims system — the right fields, the right format, attached to the right claim. The adjuster opens a claim file that's already populated with structured, verified data.
This isn't OCR — it's a document intelligence engine
Every capability your claims team needs to eliminate manual document processing.
Multi-Format Processing
Handles PDFs, scanned images, photos, Word documents, and spreadsheets — regardless of quality or formatting.
Document Classification
Automatically identifies document types — police reports, medical records, estimates, invoices, photos — and routes each to the right extraction pipeline.
Intelligent Data Extraction
Extracts structured data — dates, amounts, names, codes, line items — using document-type-specific models trained on insurance documents.
Cross-Reference Validation
Compares extracted data across documents and against the claim record — catches inconsistencies before they become problems.
Missing Document Detection
Knows what documents are required for each claim type and flags what's missing — so you can request them before they delay the claim.
Audit Trail
Every extraction, classification, and validation decision is logged — full traceability for compliance and quality reviews.
Connects to the systems you already run
Salesforce
ServiceNow
Email (SMTP/Exchange)
Don't see your claims system? We integrate with any platform via API. Talk to us.
What carriers are seeing
Reduction in manual data entry
Per document batch
Extraction accuracy
Based on pilot deployments. Your results will depend on document volume, quality, and system configuration.
"We had a 3-day document processing backlog that never went away. Adjusters were spending half their day on data entry instead of adjusting claims. Within two weeks of deploying SectorFlow, the backlog was gone. Documents come in and data is in the claim file within minutes — validated and cross-referenced. Our adjusters finally have time to do their actual jobs."
— VP of Claims Operations, National P&C Carrier
Frequently Asked Questions
See What Zero-Backlog Document Processing Looks Like for Your Team
Book a 30-minute discovery call. We'll walk through the Claims Document Processing flow with your document types and your claims system.
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