Shift Handoff Intelligence
End clipboard handoffs forever. AI compiles every open issue, production status, and escalation into a complete shift report — delivered in 45 seconds, with full compliance archival.
Every shift change is a gap in your operation
The outgoing shift lead scribbles notes on a clipboard or rattles off a verbal summary in two minutes. The incoming crew nods, but half the context is already lost. Open maintenance tickets, production deviations, equipment running in degraded mode, a quality hold on Batch 47 — these details don't survive the handoff.
The incoming shift starts blind. They discover issues the hard way — the machine that's been acting up, the customer order that got reprioritized, the contractor who's supposed to arrive at noon. Safety incidents happen because hazards from the previous shift were mentioned once and forgotten.
The data to build a complete handoff report already exists across your systems — MES, CMMS, quality management, ERP, email, Teams messages. The problem is that no shift lead has time to compile it all. That's exactly the kind of work AI was built for: pull from every system, prioritize what matters, and deliver a complete picture in seconds.
From shift end to full briefing — automatically
Data Collection
As the shift nears its end, SectorFlow pulls real-time data from every connected system — MES production status, open ServiceNow tickets, quality system holds, maintenance work orders, email threads, Teams and Slack messages flagged during the shift, and ERP schedule changes.
Report Compilation
The AI compiles everything into a structured shift report: production progress vs. targets, equipment status, open issues and their current state, quality holds, staffing notes, safety observations, and any items the outgoing lead flagged manually. No detail gets lost between systems.
Issue Prioritization
Not everything is equally important. The AI ranks open issues by urgency and impact — safety items first, then production-critical equipment, then quality holds, then informational items. The incoming shift lead immediately sees what needs attention now vs. what can wait.
Delivery
The completed shift report is delivered to the incoming shift lead via their preferred channel — Teams, Slack, email, or SharePoint. It arrives before they walk onto the floor, so they start every shift with full situational awareness instead of asking "what happened?"
Acknowledgment & Escalation Setup
The incoming lead acknowledges receipt and reviews flagged items. For any open issue that requires follow-up, the AI automatically sets escalation timers — if the issue isn't resolved or updated within the defined window, it escalates to the next level. Nothing falls through the cracks between shifts.
This isn't a form — it's a shift operations engine
Every capability your shift leads need for seamless handoffs, built in from day one.
Real-Time Data Aggregation
Pulls live data from MES, CMMS, quality systems, ERP, email, and messaging platforms. No manual data gathering — the AI does the legwork across every system so your shift lead doesn't have to.
Open Issue Tracking with Priority Flags
Every open issue from the shift is tracked with status, owner, and priority level. Safety-critical items are flagged red. Production-impact items are flagged amber. The incoming lead knows exactly what needs immediate attention.
Production Progress vs. Targets
Shows exactly where production stands against the plan — units completed, scrap rate, OEE, and schedule adherence. The incoming shift knows immediately if they're ahead, behind, or on track.
Staffing and Overtime Status
Includes current staffing levels, call-outs, overtime assignments, and contractor schedules. The incoming lead knows who's on the floor, who's covering what, and where the gaps are before they arrive.
Automated Escalation Scheduling
For every flagged issue, the AI sets an escalation timer. If the incoming shift doesn't resolve or update the issue within the defined window, it automatically escalates to the shift supervisor or plant manager.
Full Shift Log Archived for Compliance
Every shift report — including acknowledgment timestamps, issue resolutions, and escalation actions — is archived and searchable. Ready for regulatory audits, incident investigations, and continuous improvement reviews.
Connects to the systems you already run
ServiceNow
Microsoft Teams
Slack
SharePoint
MES
Email (SMTP/Exchange)
Don't see your plant system? We integrate with any platform via API. Talk to us.
What plant teams are seeing
Avg. handoff time (vs. 15 min manual)
Missed escalations
Shift coverage documented
Based on pilot deployments. Your results will depend on number of connected systems, shift complexity, and plant size.
"We had a near-miss safety incident because a hazardous condition from day shift wasn't communicated to nights. That was the wake-up call. Now every shift change produces a complete report — open issues, equipment status, safety observations, production gaps — delivered to the incoming lead before they even get to the floor. It's the same quality of handoff every time, whether the outgoing lead is a 20-year veteran or someone who started last month."
— Plant Manager, Consumer Goods Manufacturer
Frequently Asked Questions
See What a 45-Second Shift Handoff Looks Like for Your Plant
Book a 30-minute discovery call. We'll walk through the Shift Handoff Intelligence flow with your systems and your handoff requirements.
← Back to Manufacturing Sector