AI Voice & SMS Agents
Intelligent Voice & SMS Agents at Enterprise Scale
AI agents that make and receive phone calls, send conversational SMS, and handle customer interactions naturally — appointment reminders, support triage, surveys, follow-ups, and more.
Book a Discovery Call80%
of routine calls handled without a human
24/7
availability — no after-hours gaps
< 1 sec
average pickup time
100%
of calls transcribed and logged
Every Call Answered. Every Caller Helped.
"Your customers are waiting on hold"
Every minute on hold erodes trust. AI voice agents pick up instantly, handle routine requests, and transfer complex calls to a human with full context — no hold music required.
"After-hours calls go to voicemail and die there"
Customers call when it's convenient for them, not for you. Voice agents operate 24/7 — handling orders, scheduling, and support without staffing costs.
"Every call that could be automated is money wasted"
Order status, appointment confirmations, account inquiries — these don't need a human. Automating them frees your live agents for conversations that actually need empathy and judgment.
"You have no idea what's happening on your phone lines"
Every call is transcribed, logged, and analyzed. Sentiment tracking, resolution rates, and call analytics give you visibility you've never had.
From Hold Music to Instant Resolution
Without AI Voice Agents
With SectorFlow
Customers wait on hold during peak hours
Instant pickup, every call, every time
After-hours calls go to voicemail
24/7 voice agents handle calls around the clock
Live agents spend time on routine status checks
Routine calls automated — humans handle what matters
Call transfers lose context
Seamless handoff with full transcript and conversation summary
No visibility into call patterns or sentiment
Real-time analytics on every interaction
Integrations
Twilio
RetellAI
Salesforce
HubSpot
Microsoft Teams
Slack
Calendly
Acuity Scheduling
Zendesk
ServiceNow
Key Features
Outbound Voice Campaigns
Automated appointment reminders, payment follow-ups, customer surveys, and re-engagement calls. Natural conversation flow with real-time response to customer questions.
Inbound Call Handling
24/7 AI-powered phone support for common inquiries — hours of operation, order status, appointment scheduling, basic troubleshooting — with seamless human handoff.
Conversational SMS
Two-way intelligent SMS that goes beyond notifications. Appointment confirmations, survey responses, support conversations, and lead qualification — all via text.
Natural Language Understanding
Agents understand context, handle interruptions, manage multi-turn conversations, and adapt tone based on customer sentiment — not robotic scripts.
CRM & System Integration
Pull and push data to Salesforce, HubSpot, scheduling tools, and support platforms in real time. Every interaction is logged and synced automatically.
Campaign Analytics
Track call completion rates, SMS response rates, appointment confirmation rates, sentiment analysis, and conversion metrics across all channels.
Security & Governance
- Call recording consent management
- PII redaction in transcripts
- Role-based access controls
- Do-not-call list compliance
- Full audit trail
- Data residency options
Case Snapshot
An enterprise customer service organization deployed AI voice and SMS agents to handle appointment reminders and basic support inquiries. The voice agents completed thousands of outbound calls monthly with natural conversation flow, while SMS agents managed appointment confirmations and follow-ups. The combined solution reduced missed appointments, improved customer response rates, and freed up the team to handle complex interactions that require human expertise.