Identity & Access Issue Resolution
AI-Powered Identity & Access Issue Resolution
Instantly diagnose account lockouts, authentication failures, and policy mismatches — delivering root cause analysis directly in your helpdesk workflow.
Book a Discovery Call85%
of identity issues diagnosed in under 2 minutes
60%
reduction in identity-related L1 tickets
24/7
automated Okta & AD troubleshooting
0
context lost — full diagnostic trail on every case
Identity Issues Shouldn't Take 30 Minutes to Diagnose
"MFA lockouts are your #1 ticket category"
MFA policy blocks, push fatigue, and factor enrollment issues flood your helpdesk. Our agent diagnoses the root cause instantly — checking policy assignments, factor status, and recent auth events — so your team doesn't have to.
"Account lockouts require digging through three admin consoles"
Okta, Active Directory, and your ITSM tool all have pieces of the puzzle. Our agent checks all three simultaneously, identifies whether it's a policy violation, password expiry, or sync issue, and presents the answer in one message.
"Group membership questions eat hours of analyst time"
'Why can't I access this app?' almost always comes down to a missing group assignment. Our agent audits group memberships, checks app assignment rules, and identifies the gap — in seconds, not support cycles.
"Your identity team is doing the same lookups 50 times a day"
The same diagnostic steps, the same admin consoles, the same copy-paste into tickets. Our agent automates the repetitive investigation so your analysts focus on the 20% of cases that actually need human judgment.
From Manual Diagnosis to Instant Resolution
Without Identity & Access Resolution
With SectorFlow
MFA lockouts require manual policy review across admin consoles
Root cause diagnosed instantly — policy, factor, and auth events checked automatically
Account lockouts take 15-30 minutes to investigate
Okta + AD + ITSM checked simultaneously, answer in under 2 minutes
Group membership audits are manual and time-consuming
Automated group and app assignment audit with gap identification
Same diagnostic steps repeated 50+ times per day
Repetitive investigations automated — analysts handle edge cases only
No diagnostic trail — context lost between support tiers
Full investigation log attached to every case for complete auditability
See It In Action
Watch how SectorFlow diagnoses identity and access issues in real time, directly inside a support channel.
Integrations
Okta
Azure Active Directory
Microsoft Teams
Slack
Discord
ServiceNow
Jira Service Management
PingIdentity
Key Features
Instant Diagnosis
Get root cause analysis in seconds. No more clicking through admin screens — the agent pulls auth logs, factors, and policies automatically.
Policy Intelligence
Understand complex policy interactions, group memberships, and factor requirements without manual investigation.
Lockout Analysis
Instantly determine why accounts are locked, what triggered the lockout, and when auto-unlock will occur.
MFA Troubleshooting
Diagnose missing or misconfigured authentication factors and recommend enrollment steps.
Group Membership Audit
Identify missing group memberships causing access issues and recommend the correct assignments.
Reduce MTTR
Resolve identity and access issues faster with AI-powered triage and clear next-step recommendations for your helpdesk team.
Security & Governance
- Role-based access controls
- Data residency options
- PII redaction
- Human-in-the-loop for sensitive actions
- Comprehensive audit logging
- VPC deployment available
Case Snapshot
An enterprise IT helpdesk deployed identity and access resolution agents to handle Okta-related support tickets. The AI agent diagnosed account lockouts, MFA issues, and policy mismatches in seconds — providing technicians with complete root cause analysis and recommended actions directly in their support channel, reducing average resolution time from 15 minutes to under 2 minutes.