ITSM Intelligence
AI Agents That Transform IT Service Operations
Reduce MTTR, automate alert triage, and surface incident patterns — built by a team with 13 years of hands-on enterprise ITSM experience.
Book a Discovery Call30–50+
playbooks auto-generated from your ticket history
8+ yrs
of tribal knowledge captured before it walks out the door
9 wks
from kickoff to production-ready agent
0
vendor lock-in — you own the code and the deployment
Built for How Enterprise ITSM Actually Works
"Your tribal knowledge is a single point of failure"
Years of undocumented resolution patterns live in a few people's heads. When they leave, the knowledge leaves with them. Our agents mine 6–24 months of ticket history to detect these risks, score attrition exposure, and auto-generate playbooks — turning institutional memory into searchable, validated documentation.
"Your ITSM tools don't talk to each other"
Fresh Service, legacy ServiceNow, a CMDB with duplicates and missing CIs — your data is fragmented across systems that weren't designed to share context. Our MCP connectors unify them into a single intelligence layer, normalizing data and correlating patterns across every source.
"Nobody trusts your CMDB"
Missing configuration items, duplicate records, outdated relationships — your CMDB was supposed to be the source of truth, but it's become a liability. Our agents run full reconciliation audits, flag discrepancies, and deliver prioritized recommendations so you can fix what matters first.
"Your team can't keep up with playbook creation"
Manual playbook creation can't keep pace with operational reality. Our agents analyze historical resolution patterns and auto-generate 30–50+ playbooks, delivered directly to Confluence for your SMEs to validate — not replace, but accelerate.
From Fragmented Data to Operational Intelligence
Without ITSM Intelligence
With SectorFlow
Tribal knowledge trapped in a few people's heads — attrition creates critical gaps
AI mines ticket history and auto-generates validated playbooks in Confluence
Multiple ITSM systems with fragmented, siloed data
MCP connectors unify Fresh Service, ServiceNow, and CMDB into one intelligence layer
CMDB full of duplicates, missing CIs, and outdated relationships
Automated reconciliation audit with prioritized remediation recommendations
Manual playbook creation can't keep pace with operational needs
30–50+ playbooks auto-generated from historical patterns, delivered for SME review
No unified interface — teams search tickets, KBs, and chat separately
Teams bot with semantic search, playbook retrieval, and proactive channel monitoring
Integrations
ServiceNow
Jira
Splunk
PagerDuty
Microsoft Teams
Slack
Datadog
Azure Monitor
Fresh Service
Confluence
Key Features
Intelligent Alert Triage
Correlate and deduplicate alerts across Splunk, PagerDuty, and monitoring platforms. Suppress noise, surface what matters, and auto-triage with employee outreach.
Automated Ticket Routing
Categorize, prioritize, and assign tickets based on content, historical resolution patterns, team capacity, and tribal knowledge — not just static rules.
Pattern Detection
Analyze 6-24 months of historical data to identify recurring incidents, predict emerging problems, and surface tribal knowledge risks before attrition creates gaps.
Auto-Generated Playbooks
Automatically generate 30-50+ runbooks and playbooks from historical ticket patterns, delivered to Confluence or your documentation platform for team validation.
Value Analytics Dashboard
Track playbook usage, MTTR improvements, ticket deflection rates, ROI metrics, and operational intelligence in a real-time dashboard.
Full Audit Trail
Every action, recommendation, and escalation is logged. Portable agent packaging with Docker means you own the deployment — no vendor lock-in.
Security & Governance
- Role-based access controls
- Data residency options
- PII redaction
- Human-in-the-loop for sensitive actions
- Comprehensive audit logging
- VPC deployment available
Case Snapshot
An enterprise IT organization with 8+ years of undocumented tribal knowledge and fragmented ITSM data deployed the ITSM Intelligence platform. Within weeks, the AI agents mined historical ticket data, auto-generated over 40 operational playbooks, identified critical tribal knowledge risks, audited CMDB integrity, and provided conversational support in Microsoft Teams — transforming the team from reactive firefighting to proactive operations management.