MSP Support Agent
White-Label AI Support Agent for Managed Service Providers
Deploy intelligent AI support agents directly into your customers' Microsoft Teams or Slack — branded as your MSP. Active listening, instant knowledge base answers, auto-ticketing, and intelligent escalation.
Book a Discovery Call50%
reduction in L1 ticket handling time
24/7
support coverage across all customer tenants
100%
white-label — your brand, your agent
Per-customer
knowledge bases — no data leakage between clients
MSP Support Doesn't Scale With Headcount Alone
"You're juggling dozens of customer environments"
Every client has different tools, different passwords, different processes. Our agent maintains per-customer knowledge bases and context — so it answers like it knows each client's environment, because it does.
"Your techs spend half their day on the same ten questions"
Password resets, VPN issues, 'how do I...' questions — they're simple but they add up. AI handles the repetitive stuff end-to-end so your techs focus on billable, complex work.
"Escalations arrive with zero context"
When a ticket needs a human, the agent passes along the full conversation, what it tried, diagnostic results, and a recommended next step — so your L2 team isn't starting from scratch.
"After-hours support is a staffing nightmare"
Your customers expect 24/7 coverage but you can't staff for it. AI agents handle off-hours requests across Teams or Slack, escalating only what truly needs a human.
From Ticket Queue to Managed Intelligence
Without MSP Support Agent
With SectorFlow
Techs manually handle every L1 request across all clients
AI resolves routine requests end-to-end, per customer
Customer context scattered across notes and wikis
Per-customer knowledge base with isolated, searchable context
Escalations arrive with no history or diagnostic data
Full conversation, diagnostics, and recommended actions attached
After-hours coverage requires overnight staffing
24/7 automated support with intelligent escalation
No differentiation from other MSPs
White-label AI agent branded as your own service offering
See It In Action
Three real scenarios showing how the agent operates across different customer environments.
• Switch near copy room showing amber lights (reported by Tom W.)
• Tom W. has a client call at 9:30 AM — flagged as time-sensitive
• East side unaffected (confirmed by Rachel K.) — scope limited to west wing
• Multiple users impacted
1. Download GlobalProtect from your company's software portal
2. Open GlobalProtect and enter the portal address:
vpn.customerb.com3. Sign in with your network credentials
4. Approve the Duo push notification on your phone
5. You should see "Connected" in the system tray
Source: Customer B — VPN Setup Guide (updated Jan 2026)
1. Make sure you're connected to VPN first
2. Open any document and select Print
3. Choose "PaperCut — Follow Me" as the printer
4. When you're back in the office, tap your badge on any printer to release your jobs
Source: Customer B — Remote Printing Guide (updated Dec 2025)
1. Empty your Deleted Items folder
2. Check Sent Items — large attachments are the usual culprit
3. Use the Outlook Cleanup tool: File → Tools → Mailbox Cleanup
4. Consider moving older items to your Online Archive (enabled for all users)
If you're still over 90% after cleanup, let me know and I'll create a ticket for additional storage review.
Source: Customer B — Email Policy & Quota Guide (updated Feb 2026)
I'm escalating this to the Network Engineering team with the full conversation context.
• Marcus J. reports intermittent MLS disconnections since 8:00 AM (3+ occurrences)
• Marcus has a time-sensitive offer submission in progress
• Jenny C. observed drops correlate with Teams call initiation
• Likely cause: QoS misconfiguration or bandwidth contention
Agent assessment: Pattern is consistent with QoS policy not prioritizing MLS traffic, or Teams consuming reserved bandwidth. Recommend checking QoS policies and bandwidth allocation.
Fix applied: QoS policies have been restored and a configuration backup schedule has been implemented to prevent recurrence.
Integrations
Microsoft Teams
Slack
HappyFox
ConnectWise
Autotask
Zendesk
ServiceNow
Salesforce
Key Features
Active Listening
Monitors customer conversations 24/7. Automatically detects IT issues and creates context-rich tickets — no @mention required. Defeats the bystander effect.
Per-Customer Knowledge Base
Isolated knowledge bases for each customer. The agent answers questions using only that customer's documentation — zero cross-customer data leakage.
Intelligent Escalation
When issues exceed scope, the agent packages the full conversation context into a ticket so technicians never have to ask "what happened?" again.
White-Label Branding
Deployed under your MSP's brand. Customers interact with your support identity, not a third-party tool.
SOC 2 Ready
Per-customer data isolation, encrypted at rest and in transit, role-based access, full audit trail. Self-hostable via Docker/Kubernetes.
MSP Analytics
Track ticket deflection, self-service rates, response times, and customer satisfaction across your entire portfolio from one dashboard.
Security & Governance
- Per-customer data isolation
- End-to-end encryption
- Role-based access controls
- Full audit trail
- Self-hostable (Docker/Kubernetes)
- SOC 2 readiness
Case Snapshot
A mid-market MSP deployed the white-label support agent across three pilot customers. Within the first month, the agent automatically created tickets for issues that would have otherwise gone unreported, answered hundreds of routine questions from customer-specific knowledge bases, and reduced average escalation context-gathering from 20 minutes to zero — because every ticket already included the full conversation history.